Kaishirts.com Refund & Return Policy
At Kaishirts.com, we value our customers and aim to provide a hassle-free refund process for eligible cases. To initiate a refund request, please ensure it meets the following criteria:
1. Eligible Refund Requests:
a. Lost orders or missing items due to our failed service delivery.
b. Please process customers’ order cancellations and/or exchange requests within a 24-hour after placing the order.
c. Product discrepancies concerning variant, appearance, and quality compared to the product page description.
d. Faded, damaged, or items missing pieces upon receipt.
2. Ineligible Refund Requests:
a. Lost orders due to customer address misrepresentation.
b. Unchanged and undamaged items where customers change their minds.
c. Damage caused to the product due to customer fault. We implement a rigorous quality assurance system to ensure items are in good condition before shipping.
Upon approval of your refund request, you will receive a full refund, including the shipping fee.
We offer the following refund methods for your convenience:
b. Credit card
To facilitate your refund request process, kindly provide the following information:
a. The digital or physical receipt from our store or reply to one of our order notification emails via [email protected].
b. an apparent reason for the refund request.
c. In case of a damaged order, please attach at least three images from different angles to illustrate the product’s current condition.
Allow 24 hours (excluding Saturdays and Sundays) to respond to your email. Please only return the item after knowing if your return and refund request is eligible.
If we confirm that your return and refund request is eligible, you may proceed to return the parcel to our warehouse. Customers are responsible for the return shipping fee and/or journey to our warehouse. Lost return items cannot be eligible for a refund request.
Expected Time for Refund
Once we receive and inspect your returned item, we will send you an email notifying you of the receipt and approval or rejection of your refund.
If your refund request is approved, the refund will be processed to your credit card or original payment method within a certain number of days.
The refund will be credited in the same currency as the original payment:
a. For bank account payments, the refund will be credited to your bank account.
b. For PayPal balance payments, the refund will be credited to your PayPal balance.
c. For credit card payments, the refund will be credited to the sender’s card (processing time may vary depending on the card issuer).
If you have not received your refund yet, please follow these steps:
a. recheck your bank account.
b. Contact your credit card company, as there may be some processing time before the refund is officially posted.
c. Contact your bank.
If you have completed these steps and still need to receive your refund, please contact us at [email protected] for further assistance.
For any questions or concerns regarding our Refund & Return Policy, please contact us at [email protected]. Our dedicated customer support team is available to assist you promptly.
*Note: Kaishirts.com reserves the right to modify or update this Refund & Return Policy without prior notice. Please refer to the policy on our website for the most up-to-date version.